Refund policy

Last updated: September 25, 2026

At The Best Things Store, we want you to feel confident when shopping with us. If your purchase isn't right for you, we're happy to help with an eligible return.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Have all original tags attached
  • Be returned in its original packaging, where applicable
  • Not show signs of washing, damage, stains, makeup, perfume, or other wear

For hygiene reasons, certain items may not be eligible for return once opened or worn.

2. Items That Cannot Be Returned

Some products may be excluded from returns, including:

  • Items marked Final Sale
  • Used or worn items
  • Items that have been washed or damaged after delivery
  • Products without their original tags or packaging
  • Items returned after the 30-day return period
  • Personal-care or hygiene-sensitive products where applicable

If you're unsure whether an item qualifies, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

  • A damaged item
  • A defective product
  • The wrong item
  • A missing item from your order

Please include your order number and clear photos of the item and packaging so we can review the issue and provide the appropriate solution.

Once your return request is approved, we will provide you with the return instructions and applicable return address.

4. Return Shipping Costs

Unless the item is damaged, defective, incorrect, or otherwise covered by an error on our part, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part, we will provide instructions for resolving the issue.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account. Shopify notes that refunds are normally issued through the original payment method.

6. Exchanges

If you need a different size or item, please contact us before returning your purchase.

Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

7. Late or Missing Refunds

If you haven't received your refund after the timeframe provided in your refund confirmation:

  1. Check your bank or payment account.
  2. Contact your payment provider.
  3. Contact us with your order number.

We'll be happy to help investigate the status of your refund.

8. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, or applicable requirements. The latest version will always be posted on this page.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

The Best Things Store
Store: The Best Things Store